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Return And Refund Policy

 

Returns

Returns must fulfill ALL the return eligibility and be approved by Acetopway. Please contact our customer service team or email us at clare@acetopway.net for matters relating to returns.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. 
To complete your return, we require a receipt or proof of purchase.
It is worth noting that the buyer needs to bear the return shipping cost

 



Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
 



Late or missing refunds
If you haven’t received a refund, recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at clare@acetopway.net.
 



Sale items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
 



Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same thing, send us an email at clare@acetopway.net
 



Shipping
To return your product, you should mail your product to 7 rue jean Gabin 69120 Vaulx en Velin
You will be responsible for paying for your shipping costs for returning your item. 
Depending on where you live, the time it may take for your exchanged product to reach you may vary.